Validates foundational ServiceNow platform administration skills including user management, ITSM modules, service catalog, workflow automation, and reporting.
Validates foundational ServiceNow platform administration skills including user management, ITSM modules, service catalog, workflow automation, and reporting.
Key topics covered: ServiceNow UI & navigation, User & group administration, Service catalog & portal, Flow Designer & workflow automation, Incident, Problem & Change management, Reporting & dashboards.
Best suited for: IT service managers and administrators implementing or managing ServiceNow ITSM platforms.
Common career paths: ServiceNow Administrator, ITSM Platform Specialist, IT Operations Analyst, ServiceNow Developer.
Full step-by-step roadmap coming soon. See the roadmap page for updates.